The Course in Mastery Day 8: How to Listen

Day 8 of a 30 day challenge designed to help you gain balance in your life. Today, Tom Wood describes the amazing impact actively listening has on your ability to communicate and Dr. Tony Alessandra gives specific guidelines to follow in order to listen more effectively.

Tom Wood
1. Great communicators do great things
2. The level of communication is the level of your life

Dr. Tony Alessandra
1. The Platinum Rule: Treat others in the way they like to be treated
2. 6 Steps to Effective Listening (CARESS)
2.1 Concentrate 
- Focus/Blur
- Figure/Ground
2.2 Acknowledge 
- Hitch-hiking theory (The ears follow eyes)
- Eye-contact
- Vocal prompt
2.3 Respond 
- Feeding back
- clarifying what was said
- Paraphrasing
- Empathy statements (Tentativeness)
2.4 Exercising Emotional Control 
- Emotionally charge words
- Things people say to turn off listening
2.5 Sensing 
- Paying attention to vocal and visual, the non-verbals
2.6 Structure 
- Paying attention to the verbal