Tom Wood
1. The ability to build rapport is the most important skill
2. Rapport is the ability to build trust and bonding among people
3. Book: Instant rapport by Michael Brooks
Nido Qubein
1. From communicating with people to connecting with people
2. Understand someones passion to connect with them
3. Most people has the efficient rate of 10% when it comes to communicating
4. Communicating is the minimum requirement
5. When something becomes personal it becomes important
6. Facts tell, emotions sell
7. The best way to get attention is to give attention
8. The best way for you to become interesting is for you to become interested
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